Shipping policy

Shipping Policy

Order Processing

Orders are normally processed within 1–3 business days after payment has been successfully received.

Processing time refers to the time required to prepare your order before shipment and does not include delivery time.

Personalized products may require additional preparation depending on the product and customization requested. Any significantly different processing time will be indicated on the relevant product page where applicable.

Delivery Destinations

Digital Origins ships worldwide.

Availability of individual shipping services may vary depending on the destination and will be displayed during checkout.

Estimated Delivery Times

After dispatch, estimated delivery times are:

Cyprus: 1–2 business days
European Union: 5–8 business days
International: 10–20 business days

These delivery times are estimates and are not guaranteed unless a specific guaranteed service is expressly stated during checkout.

Tracking

Where tracking is available for the selected shipping service, tracking information will be provided after the order has been dispatched.

Please allow time for the carrier's tracking system to register and update the shipment.

Delivery Delays

Delivery may occasionally take longer than estimated due to circumstances such as customs processing, carrier delays, public holidays, severe weather, high-volume periods, or other circumstances outside our reasonable control.

If your shipment is significantly delayed, please contact us at info@digital-origins.com.

Customs, Duties and Import Taxes

International shipments may be subject to customs procedures, import duties, taxes, or other charges imposed by the destination country.

Where these charges have not already been collected at checkout, the recipient may be responsible for paying them.

Customs processing may also cause additional delivery delays.

Shipping Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

If you notice an error in your shipping address, contact us at info@digital-origins.com as soon as possible.

Once an order has been dispatched, we may not be able to change or redirect the delivery address.

Damaged Shipments

If your order arrives damaged, please contact us at info@digital-origins.com as soon as reasonably possible.

Please include your order number and photographs of the product and packaging where appropriate so that we can assess the issue.

Your statutory consumer rights are not affected by this policy.

Lost or Undelivered Shipments

If tracking indicates an unusual delay or you believe your shipment may be lost, please contact us.

We may ask you to allow the carrier's normal delivery period to expire before opening an investigation.

Where we are legally responsible for delivery and a shipment is confirmed lost, we will provide an appropriate remedy in accordance with applicable consumer law.

Returned or Unclaimed Parcels

If a parcel is returned to us because it was not collected, delivery was refused, or an incorrect or incomplete address was provided, please contact us to discuss the available options.

Any additional shipping charges will be handled in accordance with applicable law and the circumstances of the return.